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Alerts & Travel Notification

Monitor your transactions and protect your accounts the easy way— sign up for activity and fraud alerts. Alerts and travel notifications provide peace of mind!

My Card Activity Alerts for Debit & Credit Cards

Keep your account secure by enrolling in free activity alerts.

About My Card Alerts

You can choose to receive a text message or email when your card is used for specific transaction types or dollar amounts:

  • Purchases over a selected amount
  • International purchases
  • Online and phone purchase where the card is not physically present
  • Declined transaction

You may change your alert preferences at any time. Message and data rates may apply depending on your mobile carrier.

My Card Alerts FAQ

  • How much does it cost to use this service?

    If you elect to receive e-mail consumer-selected alerts, there is no cost to you. If you elect to receive SMS consumer-selected alerts, alerts will be sent to your mobile phone via text message and standard text message and data rates assessed by your mobile carrier may apply. Please check with your mobile carrier to ensure that you own an SMS capable mobile handset that is registered on a carrier network and elected for a data plan that includes use of the mobile handset's SMS capabilities.

  • What if I do not have text messaging on my mobile phone?

    Text messaging capabilities on your mobile phone is required to receive SMS consumer-selected alerts. If your mobile phone is able to send and receive text messages, but you do not subscribe to this service, you will need to contact your mobile phone provider to add a text messaging feature to your phone plan.

  • How do I register for alerts?
    1. Click 'Register or Return'
    2. Enter the requested information
    3. Select any alerts you would like to receive
    4. Click submit
  • What carriers currently participate in this service?

    T-Mobile, Verizon Wireless, AT&T, Sprint, Interop - Appalachian Wireless, US Cellular Corp®, Cincinnati Bell, Boost Mobile, Cricket Communications, Virgin Mobile USA, ALLTEL Communications Inc.

  • How long should it take to receive an alert?

    Typically, responses arrive within one minute, but timing may vary. You may experience delays or failures in delivery of an alert because of any of the following circumstances: (1) merchant delay in processing a transaction; (2) delays and/or failures attributable to network operators and telecommunications providers; (3) if your mobile device is off or out of operating range of a carrier with an appropriate signal for SMS and/or data services; (4) a variety of other wireless service and coverage conditions; (5) active or passive filtering of e-mail messages; and (6) insufficient space in the email account that is to receive email messages.

  • I enrolled in the service on-line and never received a text message to complete my registration?

    Your mobile phone may be blocked from receiving third-party text messages. Check with your carrier and ask them to remove the block from your phone.

  • If I am traveling outside of the U.S., can I receive text message alerts?

    No. Messages can only be sent via U.S. carriers and will only be receivable in the U.S. If you live or travel outside of the U.S., you will need to specify an email address to begin receiving alerts to that email address.

  • Can I add multiple phone numbers?

    Yes. If you are an authorized user, you can enroll as many mobile numbers and email addresses for an account as you wish. You may create a unique 10 character alphanumeric registration nickname per registration to assist you in identifying the card for which the alert is triggered.

  • What if my card is lost or stolen?

    In most cases, your existing alert settings will be transferred to your new card number. Please review your settings online to ensure you continue receiving text messages or emails about potential fraudulent activity.

  • Why do I receive multiple messages with Pg1/2, Pg2/2?

    Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information.

  • Is this service safe and secure?

    Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, please do not respond.

  • If my mobile phone number changes, what do I need to do?

    In order to receive alerts to your new number, you will need to re-register your new mobile number by changing your phone number within your saved registration.

  • How do I unsubscribe?

    Send a text that says STOP to 59314. You will receive an opt-out confirmation. You can also unsubscribe to this service by deactivating your registration on this site.

  • Can I register for different alerts on my mobile numbers versus my email addresses?

    Yes, you will need to create 2 distinct registrations, one for each destination.

  • How do I confirm alerts I've registered to my mobile numbers and email addresses?

    Click 'Register or Return'. Enter the requested information. Review the alerts selected. Proceed with any changes you’d like to make, then click ‘Submit’.  If no changes are needed, click ‘Home’ or exit browser.

Fraud Prevention Text Alerts for Debit & Credit Cards

About Real-Time Fraud Alerts

UICCU offers real-time text alerts for your debit card and credit card to help prevent fraudulent transactions on your account. This service is free and enrollment is easy.

Card Registration Steps

  • Register your debit or credit card and follow setup instructions here (opens in a new window). Please register one card at a time.
  • Once you're registered, a text message will be sent to your mobile phone when there is a suspicious transaction identified on your registered debit or credit card account.
  • Simply reply to the text to confirm whether or not you recognize the transaction(s).
  • If fraud is suspected, your card will be blocked from further transactions until we hear from you.
  • If you reply that you recognize the transaction(s), your card will remain available for use.

Message and data rates may apply depending on your mobile carrier. For help after you have registered your card, text "HELP" to 59314. To cancel text alerts, reply "STOP" to any fraud alert from 59314.

Fraud Prevention Alerts FAQ

Travel Notification: Let Us Know Before You Leave!

If traveling out of state with your UICCU debit or credit card, please notify UICCU of your travel plans before starting your trip. PIN-based debit transactions should still work even if notification to UICCU was not made.

States or countries with high cases of card fraud may be blocked from usage for your protection.

Notifying UICCU allows us to unblock your card(s) so that it works for the period you are visiting.

Travel Notification Options

How can you notify UICCU of your travel plans? Choose the method that works best for you:

  • Call us at 800-397-3790
  • Chat with us online at UICCU.org
  • Visit any branch location
  • Click the "Submit Travel Notification Form" button to submit a notification online. Travel notification forms will be processed by the end of the next business day.

Thank you for helping us significantly decrease fraud on UICCU accounts.

Travel Notification Form

  1. Click the button below to visit the DocuSign site.
  2. Enter your name and email address.
  3. Press the "Begin Signing" button.
  4. You'll get an email with a link to your secure form.

Submit Travel Notification Form